/* ===========================================================================
   LayerForge Tickets - Frontend (Customer) Styles
   =========================================================================== */

.lft-submit-form,
.lft-my-tickets,
.lft-ticket-view {
	max-width: 720px;
	margin: 0 auto;
	font-family: inherit;
	color: #1d2327;
}

.lft-field {
	display: flex;
	flex-direction: column;
	gap: 6px;
	margin-bottom: 16px;
}

.lft-field label {
	font-weight: 600;
	font-size: 14px;
}

.lft-field input[type="text"],
.lft-field input[type="email"],
.lft-field select,
.lft-field textarea {
	width: 100%;
	padding: 10px 12px;
	font-size: 15px;
	border: 1px solid #dcdcde;
	border-radius: 6px;
	background: #fff;
	box-sizing: border-box;
}

.lft-field input:focus,
.lft-field select:focus,
.lft-field textarea:focus {
	outline: 0;
	border-color: #2271b1;
	box-shadow: 0 0 0 2px rgba(34, 113, 177, 0.2);
}

.lft-field textarea {
	resize: vertical;
	min-height: 140px;
	font-family: inherit;
}

.lft-field small {
	color: #646970;
	font-size: 12px;
}

.lft-required {
	color: #d63638;
}

.lft-actions {
	display: flex;
	gap: 8px;
	justify-content: flex-end;
	margin-top: 16px;
}

.lft-btn {
	cursor: pointer;
	padding: 10px 20px;
	border-radius: 6px;
	font-size: 14px;
	font-weight: 600;
	border: 1px solid #dcdcde;
	background: #f6f7f7;
	color: #1d2327;
}

.lft-btn-primary {
	background: #2271b1;
	color: #fff;
	border-color: #2271b1;
}

.lft-btn:hover {
	opacity: 0.92;
}

.lft-btn:disabled {
	opacity: 0.5;
	cursor: not-allowed;
}

.lft-result {
	margin-top: 12px;
	padding: 12px;
	border-radius: 6px;
	font-size: 14px;
}

.lft-result.is-success {
	background: #d1fae5;
	color: #065f46;
	border: 1px solid #6ee7b7;
}

.lft-result.is-error {
	background: #fee2e2;
	color: #991b1b;
	border: 1px solid #fca5a5;
}

.lft-notice {
	padding: 14px 16px;
	background: #f0f6fc;
	border-left: 3px solid #2271b1;
	color: #1d2327;
}

/* ----- My tickets table ----- */
.lft-ticket-list {
	width: 100%;
	border-collapse: collapse;
}

.lft-ticket-list th,
.lft-ticket-list td {
	text-align: left;
	padding: 10px 12px;
	border-bottom: 1px solid #f0f0f1;
	font-size: 14px;
}

.lft-ticket-list th {
	background: #f6f7f7;
	font-size: 12px;
	text-transform: uppercase;
	letter-spacing: 0.05em;
	color: #646970;
}

.lft-status {
	display: inline-block;
	padding: 3px 8px;
	border-radius: 4px;
	font-size: 11px;
	font-weight: 600;
	text-transform: uppercase;
	letter-spacing: 0.03em;
}

.lft-status-open {
	background: #fee2e2;
	color: #991b1b;
}

.lft-status-pending {
	background: #fef3c7;
	color: #92400e;
}

.lft-status-in_progress {
	background: #dbeafe;
	color: #1e40af;
}

.lft-status-resolved {
	background: #d1fae5;
	color: #065f46;
}

.lft-status-closed {
	background: #e5e7eb;
	color: #374151;
}

.lft-status-on_hold {
	background: #ede9fe;
	color: #5b21b6;
}

/* ----- Single ticket view ----- */
.lft-ticket-header {
	margin-bottom: 24px;
	padding-bottom: 16px;
	border-bottom: 1px solid #dcdcde;
}

.lft-ticket-meta {
	display: flex;
	gap: 8px;
	align-items: center;
	margin-bottom: 8px;
}

.lft-ticket-number {
	font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
	color: #646970;
	font-size: 13px;
}

.lft-ticket-subject {
	font-size: 22px;
	font-weight: 600;
	margin: 0;
}

.lft-message {
	background: #fff;
	border: 1px solid #dcdcde;
	border-radius: 8px;
	padding: 16px;
	margin-bottom: 16px;
}

.lft-message-customer {
	border-left: 3px solid #2271b1;
}

.lft-message-agent {
	background: #f0f6fc;
	border-left: 3px solid #10b981;
}

.lft-message-meta {
	display: flex;
	justify-content: space-between;
	align-items: baseline;
	margin-bottom: 8px;
	padding-bottom: 8px;
	border-bottom: 1px solid #f0f0f1;
	font-size: 12px;
	color: #646970;
}

.lft-message-meta strong {
	color: #1d2327;
	font-size: 14px;
}

.lft-message-body {
	font-size: 15px;
	line-height: 1.6;
}

.lft-message-body p:first-child {
	margin-top: 0;
}

.lft-message-body p:last-child {
	margin-bottom: 0;
}

/* ----- Reply form ----- */
.lft-reply-form {
	margin-top: 24px;
	padding: 16px;
	background: #f6f7f7;
	border-radius: 8px;
}

.lft-reply-form h3 {
	margin-top: 0;
	font-size: 16px;
}

.lft-reply-form textarea {
	width: 100%;
	padding: 10px 12px;
	font-size: 15px;
	border: 1px solid #dcdcde;
	border-radius: 6px;
	font-family: inherit;
	resize: vertical;
	min-height: 120px;
	box-sizing: border-box;
}

/* ----- Rating form ----- */
.lft-rating-form {
	margin-top: 24px;
	padding: 16px;
	background: #fff8e1;
	border: 1px solid #fde68a;
	border-radius: 8px;
}

.lft-rating-form h3 {
	margin-top: 0;
}

.lft-stars {
	display: flex;
	gap: 4px;
	margin: 12px 0;
}

.lft-star {
	background: transparent;
	border: 0;
	font-size: 32px;
	color: #d4d4d8;
	cursor: pointer;
	padding: 0;
	transition: color 0.1s;
}

.lft-star:hover,
.lft-star.is-active {
	color: #f59e0b;
}

.lft-rating-form textarea {
	width: 100%;
	padding: 10px 12px;
	font-size: 14px;
	border: 1px solid #dcdcde;
	border-radius: 6px;
	font-family: inherit;
	margin-top: 10px;
	box-sizing: border-box;
}

.lft-rating-given {
	margin-top: 24px;
	padding: 14px;
	background: #d1fae5;
	border-radius: 6px;
	text-align: center;
}